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7 Steps to a Difficult Conversation

Did you know, according to the latest research by the CMI, 70% of Brits avoid difficult conversations in the workplace and 33% would feel more comfortable dumping their partner compared to having a difficult conversation at work!
As a manager myself I know how difficult it can be and often we avoid it in the hope it will resolve itself.  This is rarely the case and so I have developed a 7 step approach to having a positive difficult conversation!
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